- How do I know what my shipping charges are ?
- What forms of payment do you accept ?
- How long will it be until I get my order ?
- I received my furniture but it's to big to get inside my... ?
- What if my furniture arrives damaged ?
- How do I cancel or change my order?
- Do you have a retail location ?
- Can I pick up my order instead of having it shipped to me?
- What is the difference between the Enchanted and the Vegas sofa?
- Do pillows come with sofas?
- Are you a member fo the Better Business Bureau?
- What is the price listed on the fabric for?
- Where can I read customer testimonials?
All shipping charges are listed online in the shipping page. On the left hand
side of the web page you will see a list of buttons, find the one labeled
shipping. Scroll down until you find the shipping that applies to you. Shipping
charge will not appear on your total, however they will be added manually by us
after we receive your order.
Note: California has a separate shipping table rate. For all other
states use the National shipping rates table.
Visa, MasterCard, Discover and American Express credit cards. Money Orders and
Cashiers Checks are also accepted. Please send cashiers check, money order
payments c/o ThingsTrendy 7351 Garden Grove Blvd. Unit B; Garden Grove, CA 92841
Order and delivery times vary by product order. Please allow approximately one
to two (1-2) weeks from date of order for upholstered sofas, chair and loveseat
to be shipped from our warehouse. Shipping times vary depending on your
geographical location from our Southern California warehouse, but generally
range from 2 to 10 business days.
It's customer's responsibility to make sure they have enough room to get
furniture inside location. Before placing an order we strongly advise customers to check size of doors,
elevators, hall ways, etc. to verify that they're big enough to fit furniture
through. No returns or cancellations will be accepted nor refunds
given. In special cases a manager might authorize a return; in such a case
customer will be responsible for all shipping charges including charges to get
furniture shipped back to us plus a 30% restocking fee.
It is your responsibility to
inspect your order when it arrives to make sure that it is what you ordered and
that the item(s) are undamaged . In unusual circumstances, a product may arrive
suffering damage from the shipping process. Please note that you must
acknowledge any problems relating to your order immediately upon delivery or pick up by
noting it on the Bill of Lading and refusing delivery of the defective item by
the carrier. Use our online form
click here or contact us at 877)894-7632. Things Trendy
will not be held responsible for any order issues not originally reported on
the Bill of Lading and or at the time of pick up. When you report a damaged or refused item, we'll begin the
process of scheduling replacement of item(s)at no charge. Because our sofas
are custom built to meet your specific order, we cannot offer refunds. In
special cases, a manager may be able to authorize a refund. A 30% restocking fee
will be applied plus shipping charges including the actual return shipping
Due to our rapid manufacturing time,
order changes must be made within a 24 hours time frame from when the order was
placed. Cancellations will only be accepted up until 24 hours after you place
We have a factory showroom located at 7351 Garden Grove Blvd. Unit B; Garden Grove, CA 92841
Store hours are:
Mon. - Sat. 10:00am - 5:00pm Closed Thursday and Sunday
As of 05/16/2006 showroom will be open by appointment only!
We occasionally open our showroom for only part of regular business
hours, we strongly recommend that you call and check that we are open before coming to the showroom.
Get a 10% discount on floor model items!
Yes, when you place your order you will be asked to select a shipping method. Just select self pick up, no shipping charges will be added to your order or you credit card. You will be contacted by us when order is ready for pickup.
Please be aware- You have four (4) days to pick up your order after been
notified that order is complete and ready for pick up. Storage fees in the
amount of $10.00 a day will start to incur on the fifth (5) day.
They have the same frame, fabric and leg options the only difference is that the Vegas has embroidered flames on the front and there is no upgrade charge for the Metal or Post legs.
Most sofas, loveseats and chairs do not come with pillows. The following models come with the pillows included:
Tuxedo, Sable, Lounge Sectional, Funky Lounge, Metro, Tuxedo Sectional, Wicked Bed Set and Enchanted Bed Set.
For all others pillows are not included.
Yes, you can see an online Better Business Bureau Reliability Report by clicking on the link
found at the bottom of our webpages.
This only applies if you wish to buy fabric. All our fabrics are also sold by the yard. The price listed next to the fabric is the price per yard of fabric. Our customers often order a few yards to do drapres, curtains, upholster their dinning chairs etc.
All our customer get to take a post-transaction survey. Their comments are posted in our Customer Testimonials page.